Once your order is successfully placed, you should receive a confirmation email or message with your order details. This usually includes your order number, items purchased, and estimated delivery time. If you don’t receive a confirmation within a few minutes, please check your spam or junk folder. You can also log in to your account and check your order history.

We’ll do our best to help! If your order hasn’t been processed or shipped yet, you may still be able to update the shipping address. Please contact our customer support team as soon as possible with your order number and the new address. Once your order is dispatched, we’re unable to make changes.

No at the moment we are not offering international shipping around the world. However if you email us we could put together a bespoke order for you. Please email us on info@essentia-natura.co.uk. Shipping costs and delivery times vary depending on your location.

Delivery times depend on your location and the shipping method selected at checkout. Orders are usually processed within [X] business days. Standard delivery typically takes [X–Y] days, while express options are faster. You’ll receive a tracking link once your order is shipped so you can follow its journey.