Clear policies, built on integrity and care.
IMPORTANT POLICIES
Here you will find the answers to all things Essentia Collagen. If you can't find what you're looking for, please get in touch.
At Essentia Natura, we believe that trust and transparency form the foundation of every relationship—whether with our retail customers, wholesale partners, or suppliers. Our policies are designed to protect you, ensure fairness, and reflect the values we stand for: quality, sustainability, and integrity.
Here you’ll find clear information about all our policies from; Shipping & Delivery, Returns & Exchanges, Privacy & Data Protection, Cookie Policy, Mobile & SMS Policy, Accessibility Policy, Terms of Service, Disclaimer, Loyalty Program Policy, Subscribe & Save Policy, Wholesale Terms, Sustainability Commitments, Independent Laboratory Testing, to Nutritional Information.
We’ve kept everything as straightforward as possible so you can shop and partner with confidence. By engaging with Essentia Natura, you acknowledge and agree to these policies.
Our Policies & Information
Shipping & Delivery
How and when your orders are processed and dispatched.
Returns & Exchanges
Simple, fair guidelines for resolving product issues.
Privacy & Data Protection
How we safeguard your personal information.
Cookie Policy
How we use cookies to improve your browsing experience.
Mobile & SMS Policy
Details on how we communicate via mobile and text messages.
Accessibility Policy
Our commitment to making our website and services usable by everyone.
Terms of Service
The key terms that apply when you use our website or purchase our products.
Disclaimer
Important information about product use and limitations of liability.
Loyalty Program Policy
How our rewards system works for valued customers.
Subscribe & Save Policy
Details on how recurring orders, renewals, and cancellations are managed.
Wholesale Terms
Important details for our retail partners.
Sustainability Commitments
The standards we follow to minimise our environmental impact.
Nutritional Information
Clear details about the composition and benefits of our collagen products.
Didn't find your answer?
Don't hesitate to contact us
PLease note
Disclaimer
This product is not meant to diagnose, treat, cure or prevent any disease.
Results vary based on skin type and condition.
We advise a balanced diet and active lifestyle.
