
Help Hub
How can we make your life easier?!
🌿 Welcome to the Essentia Natura Help Hub
Your go-to destination for support, answers, and expert advice on all things Essentia Natura Collagen.
Whether you’re new to liquid collagen or a loyal customer, we’re here to make your wellness journey smooth, informed, and empowering.
💬 Need Help With Something?
We’ve grouped everything you might need:
- FAQs – Find quick answers to common questions about our products, shipping, subscriptions, returns, and more.
- How to Take Our Collagen – Learn when and how to enjoy your daily dose for maximum results.
- Collagen Benefits – Dive into the science-backed benefits of hydrolysed marine collagen for your skin, hair, nails, joints and beyond.
- Subscriptions & Loyalty – Manage your plan with ease and discover how to earn rewards every time you invest in your health.
- Orders – Get help with tracking, order progress and more. We’re here to make it hassle-free.
- Your Account – Easily log in to manage your details, track orders, view your loyalty points, and adjust subscriptions.
- Contact Us – Still can’t find what you’re looking for? Reach out via our contact form or email – we love to help.

Quick Questions
Collagen Benefits
Experience the powerful effects of hydrolysed marine collagen, designed to restore and protect your skin, hair, nails, joints, and beyond. Click here to read more...
Subscription FAQ
Update your subscription anytime and earn points with every health-boosting purchase—no fuss, all flexibility.
Loyalty Reward Program FAQ
Your wellness, your way. Manage your plan with ease and collect loyalty points every time you buy.
- Make a purchase - Points will be added to your account 14 days after you have made a purchase
- Points for all other rewards will be added to your account immediately
- Points cannot be redeemed/used on Subscriptions or products which are on offer
- Points Expiration - Your points will expire after 12 months if no purchase is made within the 12-month period after your last purchase
- Redeem 250 points and get £5 ofd your next order
- How do I redeem my points? – Sign in to the website, scroll to the good fat club and scroll to the reward you wish to use, and this will generate a code for you to use at checkout.
- Can points be backdated? – Unfortunately not. The points only come into the program.
- My points haven't been added? – Once an order has been placed it takes 14 days for the points to be added.
- Why can’t I see my points from my last order? – Please ensure you are logged in on the website when placing orders as the points will not be added unless you are logged in.
- Discount codes can’t be added to subscription orders as these products are already discounted.

Returns & Orders
Fast answers and friendly help for tracking orders and returns—just what you need, when you need it.


Your Account
I can't log-in?!
If you are struggling to log into your account and are unable to re-set your password, this could be because you have previously ordered as a guest and have not yet set up an account. Please try to insert your email address and create an account

Get support...
Fill in the form below, or chat to us using the Chat Icon below in the right hand bottom corner and if all else fails email us on info@essentia-natura.co.uk
